Payment and Refund Policy

Thank you for choosing Hemant Surgical Industries Ltd as your trusted provider of healthcare products, medical equipment, and surgical products. We are committed to providing you with high-quality products and exceptional customer service. Please read our Payment and Refund Policy carefully before making a purchase.

Payment Options

• Credit/Debit Cards/UPI: We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and UPI Methods
• Bank Transfers/Wire Transfer: You can choose to make a payment via bank transfer/wire transfer. Please contact our customer service team for more information on how to proceed with this option.

Payment Process

• On our website prices we don't disclose our product pricing and all our products and services exclusive of applicable taxes, shipping charges, and any other fees unless stated otherwise.
• Payment is due at the time of placing the order. We do not process orders until the payment has been successfully received and verified.
• In case of payment by credit/debit card, your card will be charged immediately upon placing the order.
• For bank transfers, please ensure that the payment is made to the correct given Bank Account mentioned in the order confirmation email.

Refund Policy

We strive to provide you with the highest quality healthcare products, medical equipment, and surgical products. However, if you are not satisfied with your purchase, we offer a refund policy subject to the following conditions:

Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We may require photographic evidence to process your refund request. Once the product is returned and inspected, we will issue a refund or send a replacement product, depending on your preference.

Order Cancellation: If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not been shipped, we will cancel the order and issue a full refund. If the order has already been shipped, you may return the product following our return policy (mentioned below).

Change of Mind: We understand that preferences may change. If you have a change of mind and wish to return the product, please contact us within 7 days of receiving the product. The product must be unopened, unused, and in its original packaging. Once we receive the returned product and verify its condition, we will issue a refund minus any applicable restocking fees or return shipping charges.

Refund Processing: Refunds will be issued using the same payment method used for the original purchase. Please allow up to 2-3 business days for the refund to be processed and reflected in your account.

Return Policy

• To initiate a return, please contact our customer service team at [email protected] within 7 days of receiving the product. We will provide you with a return authorization number and instructions on how to return the product.
• The product must be returned in its original packaging, unused, and in a resalable condition.
• You will be responsible for the return shipping charges unless the return is due to a damaged, defective, or incorrect product sent by our company.
• We recommend using a trackable shipping method to return the product, as we cannot be held responsible for items lost in transit.

If you have any questions or need further clarification regarding our Payment and Refund Policy, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction.