Eligibility for Returns:

• Returns are accepted for defective or damaged products, discrepancies in the order, or non-compliance with specifications.
• Requests for returns must be made within [number of days] days from the date of delivery.
• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• some types of goods are exempt from being returned.

Return Conditions:

• The product must be unused, unopened, and in its original packaging.
• All accompanying accessories, user manuals, and warranty cards must be included.
• The product should be in a resalable condition, free from any marks, scratches, or damages

Return Process:

• To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
• Contact our Customer Support Team at [customer support contact details] within the specified return period to initiate a return request.
• Provide relevant information such as the invoice number, product details, and reason for the return.
• Our team will evaluate the request and provide further instructions, including any required documentation.
• Once the return is approved, we will arrange for the pickup of the product or provide shipping instructions.

Refund, Replacement, or Credit:

• If the return is approved, we will offer one of the following options based on the nature of the return and your preference:
• Refund: We will issue a refund for the returned product amount, excluding any shipping or handling fees.
• Replacement: We will provide a replacement product for the defective or damaged item.
• Credit: We will credit the return amount to your account for future purchases.

Return Shipping:

• In case of a defective or damaged product, we will bear the return shipping costs.
• For non-defective or non-damaged returns, the customer is responsible for the return shipping costs unless otherwise agreed upon.
• Exchanges (if applicable) - We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hemantsurgical.com or call us at +919619484952 and send your item to 502, 5th Floor, Ecstasy Commercial Park, Citi Of Joy, JSD Road, Mulund West, Mumbai, Maharashtra - 400080, India.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Non-Returnable Items:

• Opened or used products (unless they are defective or damaged).
• Products without their original packaging or missing accessories.
• Products that have been tampered with or modified.
• Products with an expired warranty.

Warranty Claims:

• For products covered under a manufacturer's warranty, please refer to the warranty documentation provided with the product for instructions on claims and repairs.

Rejection of Returns:

• Returns may be rejected if the product does not meet the return conditions stated in this policy.
• If a return is rejected, we will provide a detailed explanation of the reasons for rejection.

Please note that this Return Policy is subject to change and it is recommended to review the policy at the time of purchase.